Legal · StaffClock
StaffClock
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Privacy policy

Last updated 10 October 2026

1. Who we are

StaffClock (staffclock.io) is run by [Company legal name], [registered address], [country] (“we”, “us”). Questions about privacy: privacy@staffclock.io.

2. Our role

For company accounts and visitors to our website, we decide how data is used (we are the controller). For employee information that a company adds to StaffClock, such as attendance, photos, locations and pay, the company is in charge of that data and we process it on its behalf under our Data Processing Agreement. Employees should contact their employer first about their records.

3. What we collect

  • Account details: name, work email, phone (optional), company name, country and a hashed password.
  • Billing: handled by our reseller Paddle. We see the plan, amount and the last 4 digits of a card, never the full number.
  • Employee records added by employers: name, position, location, shift, salary, allowances and the last 4 digits of a bank account.
  • Attendance: clock-in and clock-out times, GPS position at the moment of each punch, selfie photos, kiosk PIN use and device ID.
  • Face ID (if the employer turns it on): a face template used only to confirm identity at a kiosk.
  • Live location trail (if the employer turns it on): position every few minutes, only while the employee is clocked in.
  • Website use: pages, clicks, referrer, device, browser and approximate city from IP address. Collected only if you accept analytics cookies.

4. How we use it

To run the service (attendance, leave and payroll calculations, pay stubs and e-signatures), keep accounts secure and prevent fraud, provide support, take payments, send service emails, and improve StaffClock using combined statistics. We send product news only to account owners, and every email has an unsubscribe link.

5. Photos, face data and location

Selfies and location trails are deleted after 90 days by default, and employers can choose a shorter period. Face templates are used for nothing except kiosk sign-in and are deleted when the employee is removed or face ID is turned off. Location is never collected when an employee is clocked out. Employees can see their own punches, photos and trails in the app.

6. Who we share it with

Only service providers that help us run StaffClock: hosting and database ([provider, region]), payments (Paddle), email delivery ([provider]), maps ([provider]), face matching ([provider]) and, with your consent, website analytics ([provider]). The current list is at staffclock.io/subprocessors. We do not sell personal data or use it for advertising.

7. International transfers

Data may be processed outside your country. Where the law requires it, we use approved safeguards such as standard contractual clauses.

8. How long we keep it

Account data is kept while the account is open and for 60 days after it closes, so you can come back or export. Pay stubs and payroll records are kept for as long as the employer’s local law requires. Invoices are kept as tax law requires.

9. Your rights

Depending on where you live, you can ask to see, correct, export or delete your data, object to some uses, and withdraw consent. Email privacy@staffclock.io and we’ll reply within 30 days. You can also complain to your data protection authority, for example the ICO in the UK, the UAE Data Office or SDAIA in Saudi Arabia.

10. Cookies

Necessary cookies keep you signed in, protect forms and remember your cookie choice. Analytics cookies show us how people use the website, and we set them only if you choose “Accept all”. You can change your choice at any time from “Cookie settings” in the footer.

11. Security

Data is encrypted in transit and at rest. Photos are stored privately and shown only to signed-in users with permission. We offer two-factor sign-in, keep an audit log of changes, and limit staff access to what support requires.

12. Changes

If we make an important change, we’ll email account owners at least 30 days before it takes effect.

Terms of service

Last updated 10 October 2026

1. The agreement

These terms are between your business (“you”) and [Company legal name] (“we”). StaffClock is for business use. By creating an account you confirm you can agree on behalf of your business.

2. Accounts and users

Keep your account details accurate and passwords private. You are responsible for the people you invite and what they do in your account.

3. Free trial

The trial lasts 14 days, includes every feature and needs no card. It ends on its own; we never charge you automatically when it ends. Your data is kept for 30 days after the trial so you can choose a plan.

4. Plans and payment

Starter covers up to 10 active employees. Growth covers up to 100 active employees, plus a fee for each extra active employee per month. Both plans include every feature. You pay monthly or yearly in advance, in the currency shown at checkout, plus any tax.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles customer service inquiries and returns related to payments.

5. Plan limits

If you go over a plan’s limit, we’ll ask you to move to the right plan. We never stop employees from clocking in. Extra employees on Growth are billed on your next invoice, based on the highest number of active employees in the period.

6. Your data and your employees

You own your data. You allow us to process it only to provide StaffClock. Before using GPS, selfies, face ID or live location trails, you must tell your employees, have a lawful reason and get their consent where your local law requires it.

7. Payroll is your decision

StaffClock calculates pay from your rules and records. You review and approve every pay stub before anything is signed or paid. We do not move money to employees. You are responsible for paying staff correctly and following labour and tax law. Our blog posts and calculators are general information, not legal advice.

8. Acceptable use

Do not use StaffClock to track people outside working hours, to monitor anyone unlawfully, to send spam, or to break, copy or reverse-engineer the service.

9. Availability and changes

We aim for StaffClock to be available 99.9% of the time and announce planned maintenance in advance. We may improve or change features. We’ll give 30 days’ notice before removing a feature you rely on or changing these terms.

10. Cancelling and suspension

You can cancel at any time, and your plan stays active until the end of the paid period. If a payment fails, we retry for 7 days, then the account becomes read-only. Clock-ins keep working during that time. We may suspend accounts that break these terms. After an account closes you have 60 days to export data before we delete it.

11. Liability

To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits.

12. Governing law

These terms are governed by the laws of [country], and disputes go to the courts of [city]. Contact: legal@staffclock.io.

Refund policy

Last updated 10 October 2026

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How to ask for a refund

Email billing@staffclock.io from your account email, or reply to your Paddle receipt. Paddle sends the refund to your original payment method, usually within 5–10 working days. Local consumer law may give you more rights than this policy, and nothing here limits them.